Join ARCO members and colleagues Monday evening for drinks & light appetizers.
Call to Order / Roll Call / Introduction of Members / Sponsor IntroductionsTreasurer’s Report / Old BusinessNew Business: Website / Dates & Location for 2027 Meeting / Officer Elections
This will be a member-driven discussion (moderated again by Michael Rowan) on...a. Agentic AIb. The future of Inspection Servicesc. The current labor forceBe prepared to share your ideas and input!
Boost USA is a US-based provider of insurance-focused business process outsourcing (BPO) solutions, with a specialized niche in loss control, supporting insurers, MGAs, MGUs, and loss control companies. The company specializes in AI-powered products and services that support the underwriting and loss control segments of the policy lifecycle. This session (led by Joe Drozda) will cover the most-common reporting company operational challenges, client service-level expectations, and leveraging technology to rethink workflows that allow you to Scale Without Hiring. The goal of this session is to spark fresh, fact-based ideas on how reporting companies can process more work, more quickly, and more accurately without increasing overhead.
Survey Checkpoint is a new field inspection management platform built to run the full lifecycle of a property inspection — from order intake through completed report delivery. The system handles automated job assignment based on inspector territory, skill and capacity, inspector regional boundary mapping, scheduling and status tracking, and configurable client requirements at the account level. Because the platform is fully mobile, it gives the inspector the ability to complete the survey at the property instead of back at the desk: they pull up the assignment on a phone or tablet, capture photos with structured labeling, record survey notes, produce measured property diagrams, and submit the finished survey before they leave the site.
This session (led by Alex Carr) will walk through the new Train the Trainer program from Loss Control Academy. It's a comprehensive guide and checklist we're giving away free to all ARCO loss control company members, so hiring managers, QA staff, and anyone who manages inspectors can use it to speed up onboarding and training of new inspectors. We'll announce it at ARCO, hand it out, and walk through how to use it.
What we learned building AI quality control for property inspection at scale, focused on E&S and commercial risk. Where computer vision reliably replaces human review, where it doesn't, and what the operational economics look like in production. We'll cover how automated review of inspection data ahead of human QA affects re-work rates, turnaround time, and cost per report, and what it takes to scale volume without scaling headcount.
Learn how loss control vendors can build some in-house AI agent capabilities themselves. A lot of QA time right now goes to incomplete or inaccurate reports. This would cover using AI for an initial QA review, fact checking, and data pre-filling. We will build a first-pass QA tool together live that you can take back and run internally.
BooTOG, short for “boots on the ground”, is a secure enterprise technology and field-services platform that helps reporting companies expand services, scale on demand, and access a nationwide network of vetted professionals.The platform supports the complete service lifecycle, including recruiting, credentialing, training, automated resource matching, job boards, routing and scheduling, customizable data capture, quality assurance, invoicing, and automated reporting. Integrated AI-assisted capabilities include image analysis, damage and hazard detection and decision-support tools. BooTOG uses large language models, computer vision, AI-assisted damage detection, with additional agentic workflows currently in development to further improve speed, accuracy, consistency, and scalability. An integrated LIDAR home scanner provides ability to create 3 D and 2 D measurement scans of internal and external spaces will be available by December. For claims inspections this is critical.
ARCO Board Members will moderate an open discussion with attendees on current business issues and challenges facing the industry. Bring your questions and insights to share with other members!- Thorns & Roses (business struggles/challenges and solutions/opportunities)- Join in a moderated discussion on AI Integrations led by ARCO President Michael Rowan
JOE DROZDA brings more than 25 years of experience in sales and operations leadership, including over 16 years in the insurance industry. He has led production and service teams in an omnichannel MGA environment, driven key operational initiatives, and successfully managed multiple acquisitions—serving as President of a transportation-specialist Loss Control company during one of those transitions. A strong advocate for outsourcing as a driver of efficiency and scalability, Joe moved into the outsourcing sector in 2019 and most recently led global sales for an insurance-focused organization. He began his career in leadership roles at Philip Morris USA and LexisNexis, building a foundation in revenue growth and team development that continues to shape his approach today.
ALEX CARR is a technology-driven insurance leader and repeat entrepreneur with deep expertise in loss control, underwriting, and digital transformation within the property and casualty (P&C) space. Alex is also the Co-Founder of SpotRisk.com, a risk management platform that delivers modern software solutions for loss control, including safety training, digital inspections, and inspector recruitment tools. Through SpotRisk, he helped create the highest-rated commercial property inspector training program in the market and continues to innovate in making workplace safety and loss control more scalable and effective.
Kelsey Schroeder is Chief Operating Officer at Survey Checkpoint, a new field inspection management platform. She spent more than five years in enterprise IT at ConocoPhillips as an application developer, business analyst, and system integrations analyst on a global ERP program before returning in December 2025 to the inspection industry, where she began her career as a data analyst. She now co-leads Survey Checkpoint's development alongside Emanuel Pagan, driving requirements, testing, and rollout from an operator's perspective. She holds a B.S. in Computer Science from the University of Houston.
DWIGHT NEPTUNE is Co-Founder and CEO of Beagle Labs, a New York-based insurtech building AI-powered inspection and quality control for commercial P&C. He brings over a decade of experience across construction, insurance adjusting, and computer vision. Beagle serves underwriting and loss control teams at leading specialty carriers and program administrators, and has raised over $4M in early pre-seed funding.
MICHAEL ROWAN brings nearly 35 years of experience in building inspection, claims, and consultancy across Ireland, the UK, and the U.S. He has overseen hundreds of thousands of inspections, from complex commercial projects to standard underwriting, while leading the development of training and technology solutions to improve efficiency and service. An expert in diagnosing building failures from construction defects, wear, wind, and flood events, Michael has also developed continuing education courses for inspectors and adjusters. His credentials include a Building Surveying degree, postgraduate in Construction Project Management, MRICS Chartered Surveyor, Certified General Contractor, Florida Independent Adjuster, Licensed Home Inspector, and Expert Witness certification.
Registration per person for ARCO members & their guests. To check the status of your company membership please contact the ARCO Office: (650) 654-2067 | [email protected]
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